Ce livre vient répondre à un besoin observé: comment rédiger et présenter un plan de communication. En effet, le plan de communication prend autant de formes qu'il y a de professionnels qui en rédigent. Si la littérature abonde sur les étapes de planification en communication, peu d'ouvrages abordent la rédaction et la présentation d'un plan de communication N'ayant pas la prétention des ouvrages plus complets sur le sujet, Plan de communication:...

Pourquoi s'intéresser à la notion des genres de documents dans le contexte actuel des sciences de l'information ? Parce qu'elle recèle un grand potentiel en matière d'identification et de traitement de l'infor-mation écrite produite dans les organisations. Au-delà de la forme et du contenu généralement reconnus aux fins d'organisation et de conservation, la notion des genres de documents intègre les aspects particuliers des documents. Reflétant...

Learn how to effectively run large IT systems such that they work well and create happy customers. A complement to ITIL, the authors cover everything from technology to process to organization design. Many IT organizations suffer from poor system and service quality with costly consequences. Every day it seems there's a new media report of a system failure damaging a company's bottom line or reputation. Don't let your business be next. Achieving IT...

Firms with superior IT governance have more than 25% higher profits than firms with poor governance given the same strategic objectives. These top performers have custom designed IT governance for their strategies. Just as corporate governance aims to ensure quality decisions about all corporate assets, IT governance links IT decisions with company objectives and monitors performance and accountability. Based on a study of 250 enterprises worldwide,...

Big data, and information more generally, is big business and top of mind in this era of cyber security as the vision of an integrated world moves from science fiction to a day-to-day reality. There are no trivial answers to managing this burgeoning resource even though there are a myriad of point solutions. Since 2006, MIKE2.0 has acted as a free resource for information professionals bringing together best practices in methods, techniques and benchmarking....

"Web 2.0" is the portion of the Internet that's interactively produced by many people; it includes Wikipedia, Facebook, Twitter, Delicious, and prediction markets. In just a few years, Web 2.0 communities have demonstrated astonishing levels of innovation, knowledge accumulation, collaboration, and collective intelligence. Now, leading organizations are bringing the Web's novel tools and philosophies inside, creating Enterprise 2.0. In this book,...

Your company's data has the potential to add enormous value to every facet of the organization -- from marketing and new product development to strategy to financial management. Yet if your company is like most, it's not using its data to create strategic advantage. Data sits around unused -- or incorrect data fouls up operations and decision making. In Data Driven, Thomas Redman, the "Data Doc," shows how to leverage and deploy data to sharpen your...

Cybersecurity is not a one size fits all solution; therefore, security must be tailored to the needs of the individual. The purpose of this book is to provide readers with rational business processes by which they can understand what information is important, and why. "The Alchemy of Information Protection" was specifically written for: 1. The non-cybersecurity executive or business owner who wants to gain an understanding of their role in the protection...

This book blends academic rigor and real-world experience on the agile and planning schools of project management and the process of becoming a project leader. To some, project management is all about logically and rationally planning out dependencies and mapping them out into a flawless plan; a plan that must be rigorously and undeviatingly followed in all its geometric perfection. To others it is about agility—15-minute scrum meetings and responding...

Do you really understand what business value is? Information technology can and should deliver business value. But the Agile literature has paid scant attention to what business value means-and how to know whether or not you are delivering it. This problem becomes ever more critical as you push value delivery toward autonomous teams and away from requirements "tossed over the wall" by business stakeholders. An empowered team needs to understand its...