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What is worse than having a high-stakes conversation? Avoiding one.
By our basic nature, many of us have difficulty handling emotionally charged conversations. Our capacity to manage emotions, handle conflict, and communicate authentically is not innate - it must be learned.
Meaningful Alignment will provide you with well-defined, practical, and effective tools to manage your emotions and deftly facilitate the emotions of others during a tough conversation....
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What is lean communication and why do you need it? Lean communication is a mindset and a set of principles and practices to apply lean thinking to become a better thinker and communicator.
In the manufacturing world, lean thinking has produced exceptional improvements in productivity and customer value. Manufacturing is a process that takes in raw materials, applies work to them, and produces something a customer values. Lean thinking, with its single-minded...
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Who will benefit from reading Caring?
• Owners, boards of directors and key influencers in the ownership and management of health clubs, gyms, athletic clubs, country clubs, YMCAs, JCCs, boutique studios, specialty gyms (martial arts, gymnastics gyms, cheer gyms, dance studios, etc.) and senior/active older adult centers. This book will provide a comprehensive overview of the essential ingredients that go into club management, including many intangibles...
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People buy more and buy more happily when in good humor. Understanding humor and being able to effectively use it for your sales and persuasion purposes is a powerful advantage--for any speaker, salesman or writer." Drawn from 30 years' experience as a popular professional speaker, author of 13 books, columnist and advertising copywriter, Dan Kennedy looks at humor as an instrument of persuasion and influence. Anyone--amateur--or pro--who must stand...
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La Conversacin Enfocada es uno de los mtodos de facilitacin de grupos del Instituto de Asuntos Culturales, IAC (The Institute of Cultural Affairs, ICA); a quien nos referiremos a lo largo del libro como el Instituto. Transcribimos aqu algunos testimonios de reconocimiento de clientes que han hecho uso del mtodo en sus centros de trabajo y que perciben una diferencia luego de su aplicacin: Creo que el mtodo TOP de informa y te da las claves de lo que...
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Vale más saber poco pero decirlo bien, que saber mucho y no tener idea de comunicarlo. Para un liderazgo más asertivo y de alto impacto, hay que empoderar a los profesionales en la competencia de la comunicación. Empoderar al funcionario en la asertividad de su comunicación lleva a la empresa a un mayor nivel de impacto en la rentabilidad de su negocio. Durante quince años como consultora de empresas del sector financiero y de multinacionales,...
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Though networking may seem like an unwieldy, overwhelming task, especially for freelancers, this practical workbook will show that building the network you need and want is completely within your power. Step by step, we will help you create a network that is uniquely yours, based on your goals, your personal communication style, and your everyday activities. This book is for editors, proofreaders, indexers, fact-checkers, translators, writers, and...
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Businesses need to be smart to succeed, but it’s not enough to make yourself smarter as the leader or to fill the company with smart people. Businesses full of smart people (and led by them) make stupid decisions all the time. Instead, in today’s rapidly changing, uncertain world you need to design your business itself to be intelligent, to harness the collective abilities of its people by systematically addressing critical thinking, communication...
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Au cours des dernières années, de nombreux chercheurs et chercheuses ont élaboré un ensemble d'approches théoriques (systémiques, fonctionnalistes, interprétatives, critiques ou constitutives) pour penser la communication et rendre compte de son pouvoir organisant. Cependant, la majorité de ces travaux ont été publiés en anglais et peu de ressources existent pour l'enseignement, en français, de ces approches.
Cet ouvrage collectif vient...
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Get the Summary of James Pyle's Find Out Anything From Anyone Anytime in 20 minutes. Please note: This is a summary & not the original book. "Find Out Anything From Anyone Anytime" by James Pyle is a comprehensive guide to the art of questioning. Pyle, who learned the power of questions while selling cemetery plots, demonstrates through various anecdotes and exercises how skillful questioning can build connections and elicit valuable information....
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On Writing Well has been praised for its sound advice, its clarity and the warmth of its style. It is a book for everybody who wants to learn how to write or who needs to do some writing to get through the day, as almost everybody does in the age of e-mail and the Internet. Whether you want to write about people or places, science and technology, business, sports, the arts or about yourself in the increasingly popular memoir genre, On Writing Well...
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The Procurement Compendium is a collection of short articles relating to procurement and supply chain management, first published online via Spend Matters and Public Spend Forum websites. They aim to inform, provoke, occasionally educate and sometimes even amuse. Although procurement is the broad theme, topics range from Machiavelli's thinking on change management to "licensing the procurement profession" the James Bond way; from the reasons for David...
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Self-Publishing Your Book In Multiple Formats is designed to help writers take advantage of the many formats for publishing and selling books. It features an introduction to the different platforms and how to prepare and publish your manuscript in each format. By doing so, you can take advantage of the multiple approaches for selling your book to customers who like to read books in different ways. To this end, the book features the following topics:-...
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Make authentic connections with influencers without being sleazy or bothersome. What if you could connect with 7-figure business owners as soon as your business begins? What if you could effortlessly get on the radar of influencers just by being yourself? Imagine how connections like these will help your small business skyrocket!
Four years ago, Michal was a lifelong employee entrenched in a large company; a shy introvert without a single business...
76) Sin megáfono, con smartphone: Prácticas, desafíos y dilemas de la comunicación con los empleados
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Los autores escribieron un manual esencial para un buen liderazgo al vincular las teorías de la comunicación con los testimonios de los empleados y comunicadores de todo el mundo con su práctica de años de trabajo en organizaciones. Además, transmiten el mensaje de que, en estos nuevos tiempos, la comunicación libre, directa, abierta y multidireccional es la mejor forma de humanizar las relaciones laborales. Es esta comunicación que transforma...
77) HBR's 10 Must Reads on Communication (with featured article "The Necessary Art of Persuasion," by
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The best leaders know how to communicate clearly and persuasively. How do you stack up?
If you read nothing else on communicating effectively, read these 10 articles. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you express your ideas with clarity and impact-no matter what the situation.
Leading experts such as Deborah Tannen, Jay Conger, and Nick Morgan provide the...
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El autor bestseller del New York Times, Cal Newport, nos ofrece una propuesta audaz para liberar a los trabajadores de la dictadura de la bandeja de entrada y desencadenar una nueva era de productividad.
Los profesionales modernos se comunican constantemente. Sus días se definen por un incesante bombardeo de mensajes entrantes y conversaciones digitales de ida y vuelta, un estado de palabrería constante y estresante de la que nadie puede desconectar...
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Hundreds if not thousands of business books have been written advising businesses on what to concentrate their attention in order to achieve long-term profitability. Suggestions include how best to prioritize focus on any one of a range of business areas including customers, employees, processes, quality, return on investment, etc. Moreover, organizations are often urged to not just focus on functional areas such as marketing, sales, operations, and...
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This book presents the intricacies of business communication as no other book in the market does. It introduces the subject in an absorbing way, is stimulating and motivates readers. This book gives the foundation for practical and effective business communication. It covers in detail- letters, brief messages, memos, e-mail, reports and oral presentations. This is a must-have book for everyone engaged in business communication.
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