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Because some people are beyond difficult... Let's face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people...
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"It's midnight on Ana Koehl's sixtieth birthday, and she is taking stock. Nine years have passed since she last had sex with her kind-hearted but pot-addicted husband, seven since she began an affair with a magnetic gonzo journalist. She's gratified by her work as a book doula, yes, but equally burdened by the compulsion to be on-call for her clients 24/7. And life seems determined to keep her on her toes: her elderly mother's birthday greeting is...
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"A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative...
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A founding CEO and his top salesperson are engaged in a heated clash over her compensation package. A mother and daughter are locked in a nasty cycle of blame and attack. A high-profile executive team is struggling with aggressive political infighting. In all these cases, every effort to talk it out has been unsuccessful. Where can you turn when your attempts to resolve conflict fail? Most approaches emphasize collaboration. You are supposed to sit...
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How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule
As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis-what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes-avoiding...
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"Many people need help navigating conversational minefields such as politics and religion-without getting blown up. Mingling with the Enemy is a vital guide for "surviving" contentious arguments, promoting civil discourse, and finding common ground in any social setting-from cocktail parties to PTA meetings. With this go-to guide, readers will learn how to successfully intermingle, listen, and diffuse heated arguments or disagreements while remaining...
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"Lucy Hutton and Joshua Templeman hate each other. Not dislike. Not begrudgingly tolerate. Hate. And they have no problem displaying their feelings through a series of ritualistic passive aggressive maneuvers as they sit across from each other, executive assistants to co-CEOs of a publishing company ... Now up for the same promotion, their battle of wills has come to a head and Lucy refuses to back down when their latest game could cost her her dream...
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