Because some people are beyond difficult... Let's face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people...

"It's midnight on Ana Koehl's sixtieth birthday, and she is taking stock. Nine years have passed since she last had sex with her kind-hearted but pot-addicted husband, seven since she began an affair with a magnetic gonzo journalist. She's gratified by her work as a book doula, yes, but equally burdened by the compulsion to be on-call for her clients 24/7. And life seems determined to keep her on her toes: her elderly mother's birthday greeting is...

"A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative...

A founding CEO and his top salesperson are engaged in a heated clash over her compensation package. A mother and daughter are locked in a nasty cycle of blame and attack. A high-profile executive team is struggling with aggressive political infighting. In all these cases, every effort to talk it out has been unsuccessful. Where can you turn when your attempts to resolve conflict fail? Most approaches emphasize collaboration. You are supposed to sit...

"Two therapists dissect their own relationship in a refreshing and helpful book teaching us not only how to be better partners, but also how to better accept and heal ourselves to receive and give love"--

How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis-what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes-avoiding...

"You've probably heard some variation of the idea that before you can love someone else, you first have to learn to love yourself. Renowned family therapist and marriage counselor and bestselling author Terrence Real says that we've got it all wrong. In fact, the way to save your relationship is not by working on yourself, but instead by working together. Continuing to focus on yourself will just feed the problem, which is that most of us developed...