Introducing his simple Principles of Persuasion, the media guru and Award-winning correspondent shows business leaders how to craft the right message and deliver it using the right language - both verbal and nonverbal - to get what they want. --Publishers description.

This book gives you the tools you need to navigate through school, work and personal relationships with confidence and eloquence. Learn how to use personality tests to categorize yourself and use that information to build a communication strategy for yourself. Navigate group communications and learn how to differentiate between taking the spotlight for yourself and letting someone else shine. On the flip side, develop skills for gracefully bowing...

"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it...

"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want....

The classic guide to bringing out the best in people at their worst-updated with even more can't-standable people! Dealing with People You Can't Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help...

Describes psychological techniques that can help someone determine what another person is thinking.

"Bestselling author Walter Mosley has proven himself a master of narrative tension, both with his extraordinary fiction and gripping writing for television. The Awkward Black Man collects seventeen of Mosley's most accomplished short stories to display the full range of his remarkable talent. Mosley presents distinct characters as they struggle to move through the world in each of these stories - heroes who are awkward, nerdy, self-defeating, self-involved,...

"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to...

"An empowering manifesto on how to use influence to make a lasting impact on everyone we meet, from chance encounters to work colleagues to our closest relationships-by the New York Times bestselling author of The Heart-Led Leader. Researchers believe that the average person will influence up to 80,000 people-2.8 people daily-over the course of their lifetime. That's a stadium full of people whom each of us affect positively or negatively, sometimes...