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Today listening skills are more important than ever before. With the increased cost or products and service, mistakes or misunderstanding can waste a lot of time and resources.
In the business world, miscommunication can costs millions of dollars in lost revenue and lost time. In your personal life, miscommunication can cause problems and even damage or end relationships. The problem is that most people never give any thought when it comes to really...
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What do you do when problems occur? How do you respond to difficult or negative situations?
The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life!
Smart businesses look at customer service problems as opportunities. Opportunities to show the customer just how good you are and how important the customer is. This is the perfect way to show your customers that...
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