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Command-and-control may have once been an effective model in managing the large numbers of cookie-cutter clones that business programs were producing faster than anyone could say "MBA," but the rapid change and increasing complexity of the twenty-first century have rendered that model obsolete. For the most part, today's managers who were trained in the old ways are not adept to succeed in the current work environment that has evolved from take-it-or-leave-it...
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