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Summary of The Innovator's Dilemma by Clayton M. Christensen | Includes Analysis Preview: The Innovator's Dilemma contemplates the difficulties of maintaining a firm's position when faced with innovative technologies. It was first published in 1997 and remains an influential text for its descriptions of the reasons that some of the most successful firms in a given business often rapidly lose market share to new challengers. Large companies that spend...
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As a customer, we've experienced both helpful and heartless customer service. Customers complain when they feel unheard or there is a lack of empathy from a representative. Guess whose voice is loudest, happy or dissatisfied customers? What if you could provide exceptional service to even the most challenging customers? Reduce customer complaints by using our caring customer service model to truly listen to and understand your customers from the beginning....
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Company trainers work hard to develop employee skills that positively affect the business. Take advantage of our ready-to-use customer service lesson that helps drive the right behaviors to support both the needs of your customers and your company. Use our CARES Model to institute best practices that increase customer satisfaction. Teach others how to turn challenging customer situations around for positive, productive results.
This trainer guide...
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Instant messaging applications have shifted the way we communicate with customers. Customer demands range from simple to complex with chat agents being expected to effectively handle them all. This new paradigm requires a unique set of skills in addition to the traditional customer service responsibilities. Increase your productivity by quickly ascertaining a customer's needs and responding appropriately in chat communications.
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