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No business today can afford to ignore two very important people -2C's —Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is just waiting to grab him as he drops from your list!
Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the...
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Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.' is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes...
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