Steve Coulter
Author
Description
The goal of this book is to help minimize the risks that working on a KPI/performance management project encompasses. It is designed for the project team, senior management, external project facilitators, and team coordinators whose role it is to steer such a project to success. The tentative contents is: (1) Introduction (2) Foundation Stones for Implementing Key Performance Indicators; (3) Developing and Using KPIs: A 12-Step Model; (4) KPI Team...